QUESTIONS?

Email: support@armarium.com
Call: (646) 580-7464

Visit our showroom at:
1 East 52nd St.
New York, NY 10022

Last updated: March 22, 2016

STYLING AND DELIVERY RULES

STYLING RULES

$50 of your styling fee will go towards your rental. If you do not find something to rent that day, you will receive a credit in your account for the $50 for future use.

All styling appointments are 1 hour in duration. If you are late by more than 15 minutes, we will do our best to accommodate you and extend your appointment, but we may have another appointment booked directly after and may not be able to. If that is the case, there is no compensation for that time.

If our stylist is late, he/she will do her best to extend the time to a full hour, taking into your schedule.

If your appointment time runs over, you agree to pay the hourly rate prorated on an hourly basis.

You may cancel a styling appointment with an in-house stylist up to 48 hours in advance of the appointment for a full credit. If you cancel less than 48 hours in advance of the appointment, you will be credited 50% of the fee.

You may cancel a styling appointment with a Style Brigade stylist up to 72 hours in advance of the appointment for a full credit. If you cancel less than 72 hours in advance of the appointment, you will still be charged the full amount of the appointment.

Currently we are unable to send inventory for styling appointments prior to borrowing outside of NY, so here are three types of styling appointments available outside of New York that will satisfy your styling needs:

Create your look with a styling consultation: This is perfect prior to borrowing any garments from Armarium. A stylist will come to your home, create a client profile, discuss your upcoming event and go through the look book with you. Your stylist will measure you properly and make recommendations that would fit you best and look perfect for your event. It’s up to you how you want to spend your time with the stylist, so take advantage of any time leftover and think about your event calendar for future engagements!

Finish your look with a styling appointment: This is perfect after you have placed an order with Armarium. If you would like to schedule a stylist for Day 2 of your borrowing period, they can come to your home and help complete your entire look with accessories, and even hair and makeup. If any alterations need to be made, they can pin you and recommend an experienced tailor in your area.

Book a styling appointment anytime: There is a reason our stylists are included on our site, in a word, they are amazing. Book an appointment with them anytime you’d like no matter what your styling needs are! We want to be a resource for trusted stylists in the industry

If you are in NY, a stylist will contact you to fill out your customer profile so we can select the best pieces for you prior to your styling appointment, whether in home or in showroom.

DELIVERY RULES

Thank you for considering Armarium. The delivery charge of $50 goes towards our overnight shipping of your complete look to your preferred address and shipping of the complete look back to us on the fourth day of your rental. We require an adult signature to receive the package. Unless you expressly request us via an email to care@armarium.com to request no signature required within 24 hours of your order. Please note you are fully responsible for the package upon delivery per our Terms and Conditions.

If a package cannot be delivered in a timely manner, we will notify you and do our best to deliver you another piece.

Please take care when you open your box from Armarium. You will be using the same box to ship your look back to us.

After you have enjoyed your look, pack your items in the materials you received them in (clothes in garment bag, clutch in bubble wrap, jewelry in individual boxes), back in the original box. Use the stickers we provided to seal the box and affix the shipping label provided to the top of the box. Just drop off at FedEx or call for a pick up before noon on the last day of your rental.

Your return must be postmarked by 12 PM on the fourth day of your borrowing period. If it is postmarked after 12 PM or any day after the fourth day of your borrowing period, you will charged a $50 late fee each day it is not shipped back to us.

Thanks!

Any questions, contact care@armarium.com.

DAMAGE WAIVER RULES

The $10 fee for the Damage Waiver is a contribution to our insurance that covers reparable damage to the garments. If a piece is stained or damaged beyond repair, according to our terms and conditions, you will purchase the dress at retail for current season items and at a 25% discount to retail for past season items.